SwiftDeliver Nottingham – Last-Mile Logistics Platform
Digital dispatch and last-mile delivery management system for a Nottingham courier company handling 1,200+ daily parcels, cutting failed deliveries by 74%, fuel costs by 18%, and winning 3 major retailer contracts.
Client
SwiftDeliver Couriers, Nottingham, UK
Project Overview
SwiftDeliver Couriers, managing 1,200+ daily parcel deliveries across the East Midlands, had outgrown their paper-based dispatch system to the point where operational failures were threatening existing client contracts.
The Challenge
Failed deliveries averaging 18% of daily volume, driver disputes over routes and earnings, and zero customer tracking visibility were causing client escalations and at-risk contract renewals with their largest accounts.
Our Solution
We built a modern digital delivery operations platform managing the complete last-mile lifecycle:
- AI-powered route optimisation reducing average daily mileage per driver by 22%
- Driver mobile app with turn-by-turn navigation, delivery confirmation, and proof of delivery photo capture
- Real-time customer tracking with estimated delivery windows and in-flight delivery rescheduling
- Client API allowing retailer e-commerce systems to create, track, and manage deliveries programmatically
- Driver earnings dashboard with performance bonuses, performance metrics, and weekly pay statements
Key Results
- Failed delivery rate reduced from 18% to 4.7% — a 74% improvement saving substantial re-delivery costs
- Fuel costs reduced by 18% through AI route optimisation across the entire driver fleet
- Customer satisfaction score reached 4.8 out of 5 with real-time tracking transparency
- 3 major East Midlands retailer contracts won, with the platform API a key differentiator in tender
Technologies Used
PHP 8, MySQL, Google Maps Route Optimisation, React Native Driver App, REST API, Firebase, PDF POD
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