Support Software
SupportDesk – Help Desk & Ticketing System
Customer support and help desk ticketing system with live chat, knowledge base, SLA management, and canned responses. Laravel + Bootstrap.
Product Overview
SupportDesk – Professional Help Desk & Ticketing System
SupportDesk is a modern customer support platform built with Laravel 11 + Bootstrap 5. It helps your support team manage tickets efficiently, resolve issues faster, and keep customer satisfaction high.
Core Features
- Multi-Channel: Receive support requests via email, web form, or live chat — all managed in one unified inbox.
- Live Chat: Real-time chat widget for your website. Agents handle multiple chats simultaneously with canned response shortcuts.
- Knowledge Base: Create a self-service FAQ portal so customers find answers without creating a ticket.
- SLA Management: Set response and resolution time targets by priority. Get alerts when tickets are approaching SLA breach.
- Automation: Auto-assign tickets by department, category, or keyword. Send automated status update emails to customers.
- Reports: Average response time, resolution rate, agent performance, ticket volume trends, and CSAT scores.
Technical Specs
- Laravel 11 + Bootstrap 5
- WebSocket (Pusher/Soketi) for live chat
- PHP 8.2+ | MySQL 8
- Email integration (IMAP/SMTP)
Core Features
- Multi-channel ticket creation
- Live chat module
- Knowledge base & FAQs
- SLA & priority management
- Canned responses library
- Agent workload management
- Customer satisfaction (CSAT) surveys
- Email-to-ticket conversion
- Ticket tags & custom fields
- Support analytics & reports
Last Updated
May 19, 2026
Category
Support Software
Support
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