PawsConnect Indianapolis – Pet Care Marketplace App
Two-sided pet care marketplace app for Indianapolis connecting 3,200+ pet owners with vetted groomers, walkers, and sitters via live GPS tracking, in-app booking, secure payments, and video updates.
Client
PawsConnect Inc., Indianapolis, IN
Project Overview
PawsConnect was founded to solve the pet care trust problem in Indianapolis — a city where pet owners struggled to find reliable, vetted care providers beyond word-of-mouth recommendations from neighbours.
The Challenge
Existing national apps like Rover had poor local coverage in Indianapolis, generic vetting processes, and no transparency into the care being provided — concerns that prevented pet owners from booking with confidence.
Our Solution
We built a trust-first, hyperlocal pet care marketplace with military-grade provider vetting:
- Comprehensive provider vetting portal including background checks, reference verification, and insurance
- Real-time GPS live tracking during dog walks and pet sitter visits with photo and video updates
- In-app booking with calendar management for recurring services and seasonal demand handling
- Stripe Connect payment processing with automatic provider payouts and dispute resolution
- Two-way messaging, photo sharing, and post-service report cards between providers and owners
Key Results
- Reached 3,200 pet owners and 180 vetted providers within 6 months of app launch
- Achieved a 4.8-star average rating across both App Store and Google Play
- $48,000 in monthly gross merchandise value (GMV) by end of month 6
- Series A investment discussions initiated based on strong unit economics and growth trajectory
Technologies Used
React Native, Node.js, Google Maps Live GPS, Stripe Connect, Firebase, Twilio, Background Check API
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